As a content management system and a simple-to-use collaborative tool, wiki can be utilized in compiling and maintaining an up-to-date handbook, manual, guide in workplaces so that people know how to solve the most common problems and find Q&A. A library-based, or project-based wiki can be a great communication channel and knowledge base, such as Library Success Wiki and Verde Wiki. A wiki manual for SER Section could be very helpful for us to share knowledge and information in our day-to-day work.
But the same features that make wiki great also present a dark side. While a workplace wiki can be controlled by appointing an “editor-in-chief”, managing a large public wiki could be a challenge. Once content is out of control, quality problems would occur, such as wrong information, hacked entries, marketing entries, etc. Wikipedia is a wonderful source of information, but I use it only for quick reference. For important research, I’ll try to obtain info somewhere else.
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